Frequently Asked Questions
Fulfillment Policy for The Search Geeks
At The Search Geeks, we are committed to providing exceptional digital marketing and SEO services. Our fulfillment policy outlines how we manage our services, ensuring transparency and building trust with our clients. Please review the following sections to understand our practices regarding refunds, service delivery, returns, and cancellations.
Refund Policy
At The Search Geeks, we strive to meet the highest standards of service delivery. All sales are final, and refunds are generally not provided. The only exception to this policy is if we fail to deliver the agreed-upon services. In such a case, customers may be eligible for a refund, contingent upon a thorough review and confirmation that the service was indeed not completed as per the contractual agreement.
Delivery Policy
As a digital marketing agency, our services are rendered online. We bill our clients monthly and aim to complete all services by the end of each billing period. Clients will receive reports and deliverables according to the timeline specified in the individual contract for each project.
Return Policy
Given the nature of our services, there are no physical goods to return. Our services are tailored to the needs of our clients and delivered digitally. Therefore, a traditional return policy does not apply to our business model.
Cancellation Policy
Clients may cancel their subscriptions with a one-month notice unless otherwise specified in the individual contract. To cancel a subscription, clients must send a written notice to krishmalhotra@thesearchgeeks.com. This ensures that both parties have a clear and documented understanding of the termination of services.
Building Trust and Compliance
We believe that clear and fair policies are crucial for building customer trust and safeguarding our business against disputes. We encourage our clients to review these policies regularly and reach out with any questions or concerns.
Should you require any clarification on our fulfillment policies or if you are unable to find specific information on our website, please contact us directly. We may update our policies periodically to reflect changes in our business model or feedback from our clients.
Privacy Policy for The Search Geeks
At The Search Geeks, we value the privacy and security of our clients’ information. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal data. We are committed to ensuring that we collect and use your data responsibly and in accordance with applicable privacy laws.
Data Collection
The Search Geeks collects data that is necessary for the fulfillment of our services. This includes contact information such as names, email addresses, and phone numbers, along with any other information relevant to the SEO and digital marketing services we provide. We do not collect any personal data that is not directly related to the services requested by our clients.
Use of Data
The data we collect is used exclusively for the purpose of fulfilling our contracted services. This includes communicating with clients, managing accounts, providing customer support, and delivering the contracted digital marketing and SEO services. We may also use your contact information to inform you about updates to our services or company news that may be of interest to you, provided that you have opted to receive such communications.
Data Sharing and Disclosure
The Search Geeks does not share your personal data with third parties, unless required by law. No third-party service providers have access to your data, except when necessary to perform services on our behalf or to comply with legal requirements. We take all reasonable measures to ensure that your data is treated securely and in accordance with this privacy policy.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include advanced data encryption, secure servers, and strict access controls.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you need further information about how we manage your personal data, please contact us at krishmalhotra@thesearchgeeks.com.